The primary responsibility of this division is to process the water and sewer bills, maintain the customer service information database where billing information is housed, and to provide customer service for water, sewer and garbage related services for City residents and businesses. From this page you can find information about water and sewer service, curbside (garbage) information, and other pertinent information relating to these City services.
Office Hours and Directions
Our office hours are Monday through Friday 8:00 a.m. until 5:00 p.m. We are located in Annex Bldg., next door to City Hall on the first floor. Our address is 320 Alexandria Blvd. We are located between Alafaya Trail (State Route 434) and Mitchell Hammock Road.
Email Notification Now Available
No more bills lost in the mail or delivered to the wrong address. Please contact customer services to have your account set-up for E-Notification. Call us at 407-971-5535 or you can email us at firstname.lastname@example.org
Garbage services are provided by Republic Services. Regular garbage, recycling and yard waste pickup are provided. Garbage day pick-up schedules are available by calling 407-971-5535. Special garbage pick-up requests can be made directly to Republic Services at 407-293-8000. If you have a complaint regarding garbage pick-up, please call Republic Services directly at 407-293-8000.
Recycle bins are provided upon opening your utility account and Republic Services will deliver the bins directly to your home.
Water & Wastewater FAQs (Frequently Asked Questions)