Oviedo CoVID-19 Utility Update

At the onset of the Covid-19 Crisis, the City of Oviedo Utilities ceased water disconnects for non-payment and the accrual of late fees. Residents were notified that billing would continue for usage, accounts would accumulate charges, and customers should pay what they could to minimize outstanding balances. 

Late fees and Disconnections began on August 1, 2020

The City of Oviedo has resumed normal business procedures for past due accounts. Late fees, disconnections,and disconnection processing fees have resumed. 

We understand this has been a difficult time for many and to be accommodating as possible, the City of Oviedo will offer repayment plans in hopes to alleviate the financial impacts to our residents. If you would like to arrange a payment plan, please contact the Utility Department at 407-971-5535 or email customercare@cityofoviedo.net

If you need further assistance, the following area agencies may be able to help: 

  • The Christian Service Center of Central Florida 407-425-2523
  • The Salvation Army 407-322-2642
  • Rescue Outreach Mission of Sanford 407-321-8224
  • Seminole County Prevention Assistance 407-665-2300
  • Christian Help 407-834-4022
  • Catholic Charities of Seminole County 407-658-1818
  • Sadie Holmes Help Services, Inc. 407-831-6324

How to Pay

The City continues to encourage residents to drop off utility payments in front of City Hall, or pay via telephone at 407-971-5535, or online at http://cityofoviedo.net/137/Online-Payments. If you have questions, utility customer service may be reached by phone at 407-971-5535 or via email at customercare@cityofoviedo.net. The emergency on-call utility line remains staffed at 407-971-5675.