At the onset of the Covid-19 Crisis, the City of Oviedo Utilities ceased water disconnects for non-payment and the accrual of late fees. Residents were notified that billing would continue for usage, accounts would accumulate charges, and customers should pay what they could to minimize outstanding balances.
The City of Oviedo has resumed normal business procedures for past due accounts. Late fees, disconnections,and disconnection processing fees have resumed.
We understand this has been a difficult time for many and to be accommodating as possible, the City of Oviedo will offer repayment plans in hopes to alleviate the financial impacts to our residents. If you would like to arrange a payment plan, please contact the Utility Department at 407-971-5535 or email firstname.lastname@example.org.
If you need further assistance, the following area agencies may be able to help:
The City continues to encourage residents to drop off utility payments in front of City Hall, or pay via telephone at 407-971-5535, or online at http://cityofoviedo.net/137/Online-Payments. If you have questions, utility customer service may be reached by phone at 407-971-5535 or via email at email@example.com. The emergency on-call utility line remains staffed at 407-971-5675.