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1. What is a City Charter?

According to the National League of Cities, a city charter is the basic document that defines the organization, powers, functions and essential procedures of the city government. It is comparable to the Constitution of the United States or a state’s constitution. The charter is, therefore, the most important legal document of any city. 

2. How can I read the Oviedo City Charter?

You may read the Oviedo City Charter by following this link.  

3. Why do we amend the Charter?

From time to time, cities seek to revise their charter as new practices or ideas are brought forth by ordinance or electors. In Section 3.11, the current Oviedo City Charter states that at least once every 5 years, the City Council shall appoint a Charter Review Committee to recommend additions, deletions, or changes to the City Council for consideration.

4. When will I be able to vote for the Charter Amendments?

If you have not requested an absentee ballot, you may cast your vote on Election Day, Tuesday, November 2, 2021 or on Early Voting Day, Saturday, October 30, 2021. 

5. Where can I cast my vote for the Charter Amendments?

On Election Day, Tuesday, November 2, 2021.

 

If you vote in precinct numbers 70, 72, or 76 you will vote at the Live Oak Community Center (901 Live Oak Reserve Boulevard) 

If you vote in precinct numbers 74, 75, or 80 you will vote at Riverside Park (1600 Lockwood Boulevard)

If you vote in precinct numbers 68, 69, 71, or 78 you will vote at Oviedo City Hall (400 Alexandria Boulevard)  

On Early Voting Day, Saturday, October 30, 2021.

All City precincts will vote at Oviedo City Hall (400 Alexandria Boulevard) 

6. What questions will be on the ballot?

There will be four Charter Amendment questions on the ballot.

1. Shall Oviedo’s charter be amended to increase the term of office for City Councilmembers from two (2) to four (4) years beginning with the 2024 election and providing for three (3) year terms for City Councilmembers elected in the 2023 election in order to allow for a two year election cycle that will coincide with statewide elections?

2. Shall Oviedo’s charter be amended to increase the annual debt issuance limit from $5,000,000 to $10,000,000; Provide that such debt issuance limit does not apply to debt secured by enterprise funds or associated with leases; and to remove an antiquated provision related to the purchase of the assets of Alafaya Utilities, Inc.?

3. Shall Oviedo’s charter be amended to correct typographical errors; increase number of petition signatures needed to qualify for City Council from 25 to 150; clarify the due date for filing nominating petitions and adjust the time frames for holding all special elections?

4. Shall Oviedo’s charter be amended to remove the requirement for the posting of a bond by the city manager, allowing for the city manager to hire the city clerk, and by correcting a typographical error in Section 4.07?

Shall Oviedo’s charter be amended to increase the annual debt issuance limit from $5,000,000

to $10,000,000; Provide that such debt issuance limit does not apply to debt secured by

enterprise funds or associated with leases; and to remove an antiquated provision related to the

purchase of the assets of Alafaya Utilities, Inc.?

Shall Oviedo’s charter be amended to increase the annual debt issuance limit from $5,000,000

to $10,000,000; Provide that such debt issuance limit does not apply to debt secured by

enterprise funds or associated with leases; and to remove an antiquated provision related to the

purchase of the assets of Alafaya Utilities, Inc.?

 

7. How were the four ballot questions chosen?

At its February 17, 2020 meeting, the Oviedo City Council adopted Resolution Number 3982-20 establishing a Charter Review Committee. The Committee was given the task of performing a comprehensive review of the City's Charter and recommend revisions and/or amendments to the City Council. 

The Committee met and deliberated over several items within the Charter; recommending four questions to the City Council. At its June 21, 2021 meeting, the Oviedo City Council unanimously passed Ordinances 1704, 1705, 1706, and 1707 sending them to the ballot. 

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1. Do I need to schedule a Pre-Application conference before I submit my application and plans?

Planning & Development Review recommends a Pre-Application meeting prior to submitting an application and plans. Several department staff members are present at these meetings to answer any questions and explain the review process and items required for the application.

2. Is there a fee for the Pre-Application meeting?

There is no fee associated with a Pre-Application meeting.

3. How do I know what public meetings will be required for approval of my application?

The application form provides an explanation of the approval process for each application. The site development order approvals are based on the percentage of deviations from the Land Development Code requirements. Additional information is available in Article 2 of the City’s Land Development Code. For more information see municode.com. 

4. When is an application considered abated?

An application is considered abated if there has been no activity for six (6) consecutive months and shall constitute an abated application fee for re-submittal.

5. When is an application considered abandoned?

An application is considered abandoned when no activity occurs for twelve (12) consecutive months and shall constitute a new application and application fee for re-submittal.

6. Where can I find the current application fees?

The current application fees can be found by going into the Development Services web page and clicking on Application Fees or you may go to www.municode.com. The application fee is also listed on the bottom of the first page of a majority of the applications.

7. How long does the review process take once I submit my application?

Once the application is submitted, Planning & Development Review Staff will perform a sufficiency review to verify all information required has been provided. This review takes two (2) days. Once sufficient, Staff will start the compliance review. The first compliance review will take twenty-eight (28) days. The applicant will receive comments on the 28th day. The number of compliance reviews depends upon the completeness of the plans. The second compliance review will take twenty-one (21) days. The third and each review after that will take fourteen (14) days for each review. Staff recommends that the applicant/developer schedule a progress meeting before preparing for a resubmittal to discuss staff comments. The progress meetings will assist in reducing the number of resubmittals.

8. How long does the Site Development Order (SDO) process last, from start to finish?

It all depends upon how compliant the plans are when received. The sooner the plans are submitted fully compliant, the shorter the period. The amount of time also depends upon the approval process and whether approval can take place at the staff level, or whether it must go to LPA and/or the City Council. The (SDO) process will take approximately three to four months, but it may take longer depending upon the compliance of the plans and the approval process.

9. I have questions about the review comments I received. Who do I contact?

Each reviewer’s name is listed above their portion of the comments to make it simple for an applicant to determine who made which comments.

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1. What do I need to bring to a public shelter?

• First aid kit and adequate supply of prescription medicines for extended stay
• Blankets and/or sleeping bags
• Baby food, diapers, and formula
• Warm protective clothing
• Cards, games, and books
• Identification and valuable papers
• Toiletries
• Snacks
• Battery operated radio, flashlight
• Extra batteries
• Cash or travelers checks
• If you have a living will or do not resuscitate order (DNR), bring them with you
• No alcohol, firearms, or pets (unless they are guide/help animals)

2. If I have to evacuate, what should I do with my pets?

Pets are not allowed in public shelters unless they are service animals.  If you have to leave your pets, make sure they have plenty of food and water.  The American Automobile Association (AAA) has a "pet-friendly" hotel/motel guide that is available to AAA members.

3. How do I find out if hotel rooms are available in Seminole County or Central Florida?

Call Visit Orlando at 407-363-5872 for availability, or look online or in the Yellow Pages.

4. What should I have in my home to prepare for a hurricane and/or flooding?

• Can opener, matches, canned or packaged foods, powdered milk, beverages (two week non-perishable food supply)
• Extra prescription medicine, first aid kit, baby food, diapers, formula, and portable cooler
• Water for drinking purposes (two quarts per person per day)
• Fill the bathtub and/or a clean garbage can with water for sanitary purposes
• Toiletries, eating utensils, fire extinguisher, battery operated radio and flashlights, extra batteries
• Three-quarter inch plywood to board up windows
• Lanterns and fuel, bleach (without lemon or other additives), water purification tablets (purchase at local pharmacy), mosquito repellent
• Tools, including hammer and nails, 100 feet of rope and duct tape
• Tarp, canvas or plastic, and mosquito netting
• Sleeping bags and blankets

5. What steps can I take to prepare for a severe flooding event?

1. Know the elevation of your home and surrounding area.  If you live in a flood prone area, make sure you have adequate flood insurance, which is separate from normal homeowner insurance.
2. Evacuate if so advised. Leave the area if authorities tell you severe flooding threatens the area.
3. Do not drive your vehicle into water of unknown depth.
4. Do not let children play in floodwaters.  They area often contaminated and may contain hazards such as open drains, sharp objects, even snakes.
5. After a flood, boil drinking water or use bottled water until advised otherwise by officials.

6. What is the difference between a Hurricane Watch and a Hurricane Warning?

A Hurricane Watch is issued whenever a hurricane becomes a threat to the area, and the arrival of tropical storm force winds is expected within 36 to 72 hours (39 MPH or higher).  Listen for further advisories and be prepared to act promptly if a warning or evacuation order is given.

A Hurricane Warning is issued when tropical storm force winds are expected within 24 to 36 hours. Precautionary actions should begin immediately.  Evacuation orders will be issued for residents in manufactured homes and special needs residents.

7. What should I do to protect my home from a hurricane?

• Board up windows or protect them with storm shutters or hurricane lamination.  Windows are broken mainly from flying debris.
• Secure outside objects that might become airborne such as garbage cans, garden tools, toys, signs, porch furniture, and other items that can become deadly missiles in hurricane winds.
• Moore your boat securely before the storm arrives or move it to a designated safe area early.
• Keep your car fueled should evacuation become necessary.
• Check battery-powered equipment and have plenty of spare batteries.
• Above all, keep tuned to local news media for the latest storm news and shelter openings.

8. When should I evacuate my home?

Only when instructed by local emergency management officials through local media sources.

The Seminole County Office of Emergency Management recommends that mobile home residents and students in portable classrooms evacuate during a tornado watch.

9. What is the difference between a Tornado Watch and a Tornado Warning?

A Tornado Watch is given when weather conditions are favorable for the formation of tornadoes, i.e., during severe thunder storms. During a Tornado Watch, keep an eye on the weather and be prepared to take shelter immediately if conditions worsen.

A Tornado Warning is given when a tornado funnel is sighted or indicated by radar. You should take shelter immediately. Because tornadoes can form and move quickly, there may not be time for a warning, so it is important to stay alert during severe storms.

10. What should I do to prepare for a tornado?

• If your area is under a tornado warning, seek shelter immediately and monitor this weather situation.
• Avoid windows. Flying glass can injure or kill. Don't open windows. Allowing strong winds in can do damage or cause injury.
• The safest place in the home is the interior part of the basement. Where there is no basement, go to an inside room on the lowest floor, like a closet, hallway, or bathroom with no windows. For added protection, get under something strong. Above all, protect your head.
• Do not stay in a mobile home during a tornado. Even homes with a secure tie-down system cannot withstand the force of tornado winds.
• If on the road, get out of the vehicle. Do not try to outrun a tornado in your vehicle. Seek shelter in a ditch or ravine. Lie flat and put your arms over your head. Do not get under a vehicle.
• If caught outside, get in a ditch, gully, or low spot on the ground. Protect your head and body. Do not get under trees or a vehicle.

11. Why do I need a weather alert radio and what does it do?

The Seminole County Office of Emergency Management endorses the use of weather alert radios as the primary means to notify the public about severe weather.

Weather alert radios can alert you 24 hours a day in your home, school, or office, about severe weather conditions or other threats to public safety, specifically in the middle of the night when you are not monitoring TV or radio.

Weather alert radios vary in cost (with basic, hand-crank models beginning around $15) and are available at most retail electronic stores.

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1. Where and how do I register to vote?

Registration cards are available at the City Clerk's office located on the first floor of City Hall.  After filling the cards out, they are to be mailed to the Supervisor of Elections office at:
1500 E Airport Boulevard
Sanford, FL 32773

You can also visit the Supervisor's office at the same address. For additional information regarding voter registration, call 407-585-8683, or visit the Supervisor of Elections website.

2. When are the City Council meetings?

City Council meetings are held the first and third Monday of each month, beginning at 6:30 p.m. The meetings are held in the City Council Chambers, located on the first floor of City Hall, 400 Alexandria Boulevard. For more information about these meetings, you may contact the City Clerk’s office at 407-971-5500.

3. Where can I apply for building permits?

The Building Department, located on the first floor of the Annex Building, 320 Alexandria Boulevard, is responsible for issuing building permits. For more information you can call 407-971-5755.

4. Where is the City Electric Department located?

The City of Oviedo does not maintain street lights or electricity service within the City. Depending on the location of the street light within the City limits, there are two different companies that handle street lights (and consequently all power related utilities). A simple way to determine which company to call is as follows:

• If you are east of the C.R. 419 Econlockhatchee River Bridge (The Sanctuary, Riverside, Partin Elementary, Lawton Chiles Middle School, Live Oak Reserve...), contact Florida Power and Light at 800-226-3545.
• If you are west of the C.R.419 Econlockhatchee River Bridge (the majority of the City of Oviedo with the exception of the above locations), contact Duke Energy at 407-629-1010.

Still Unsure?

If you are unsure on which company to call, either company can direct you to the appropriate authority if they are not responsible for the street light. If all else fails, feel free to call the City of Oviedo Public Works Department at 407-971-5668 for assistance. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m.

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1. Do I have to complete the City’s application for employment or can I send a resume?

The City requires that a completed application for employment be submitted in order to be considered for a position. You may include a resume with your application; however, a resume alone will not be accepted.

2. Do I have to fill out an application for each position I’m interested in?

Yes, however, you will not be required to complete the entire application as the personal information, certifications and education information are saved from the first application you submitted.

3. Do I have to turn in the application before the closing date?

All applications for employment must be received or postmarked by the advertised closing date, no exceptions. The City of Oviedo reserves the right to fill a vacancy prior to the published closing date.

4. Do I need to have a driver license for employment with the City?

For positions which state “valid driver license” required, “valid” is defined as an issued license which is not expired nor has, within the past three (3) years, been denied, restricted, revoked, or suspended. Further, a conviction within the last three (3) years for driving while intoxicated, under the influence of narcotics, and/or any serious violation, to include, but not limited to, reckless driving, endangering the lives of others, or racing, are grounds for disqualification in compliance with the requirements of the City’s insurer. Suspensions for non-moving violations will be considered on a case-by-case basis. Driver license checks will be conducted for verification of status.

5. Do you test all applicants?

Some positions may require a job-related test be administered as part of the selection process.

6. Does the City conduct background checks?

Your signature on the employment application authorizes the City of Oviedo to request criminal conviction records from State and Federal agencies, and employment and educational information/verification from your existing/previous employers and educational institutions, and credit history check (where applicable). The City requires that you disclose whether you have ever been convicted, pled guilty, pled nolo contendere to any criminal offense. If you have ever been convicted, pled guilty or pled nolo contendere to any criminal offense, you will need to attach a separate sheet giving offense, date, county, state and disposition for each offense. If applying online, fax criminal history information to 407-971-5802, attention Human Resources, or email us your criminal history information. By placing your signature on the application and not submitting a separate sheet explaining the criminal history, you are stating that you have never been convicted, pled guilty or pled nolo contendere to any criminal offense. A criminal record does not constitute an automatic bar to employment and will be considered only as it relates to the job in question.

7. How can I make sure my application is reviewed?

Answer all questions on the application, giving complete answers to all questions. It is important that you include your salary history as well as the month and date in your employment history. Failure to do so may cause disqualification of your application. Please provide information on all positions held for the last fifteen (15) years (where applicable). The City of Oviedo reserves the right to conduct a background search at any time to verify all answers on the application; falsification of any item is cause for disqualification of application and/or termination. If you wish to submit a resume with your application, please list all information in the “Employment Experience” section of the application. Under the “Work Performed” section, you may insert the words “see resume.” Finally, it is your responsibility to clearly indicate on the application or resume if you possess any of the special requirements listed in the job announcement and to present copies of special certificates of licenses at the time of application.

8. What happens to my application when I turn it in?

Applications are not normally forwarded to the hiring department/division prior to the closing date. An exception to this would be if the posting contains the statement “Position is open until filled” or in an unusual or emergency situation. After the position has closed, the Human Resources Department will screen the applications to determine if they meet the minimum qualifications as posted for the position. The most qualified applications will be forwarded to the hiring department. The hiring department will contact the selected applicants for interview and make the selection decision. The Human Resources Department will notify all applicants not selected for the position by mail or email at the end of the hiring process. This may take several weeks, so please be patient. If you claim a disability under the Americans With Disabilities Act (ADA) and need an accommodation for the interview, please advise a member of the Human Resources Department staff at 407-971-5525.

9. Where do I find information on Unemployment Claims?

Information on Unemployment Compensation can be found at online. You may complete your claim online or by visiting:
Workforce Central Florida
5166 E Colonial Drive
Orlando, FL 32803
Phone: 407-531-1227, ext. 4400
Open Monday to Thursday, 8 a.m. to 6 p.m., and Friday, 8 a.m. to 5 p.m.

10. Where do I turn in my application? What are the hours of operation for Human Resources?

Applications/resumes, and additional support documents may be submitted prior to 5 p.m. on the closing date of the vacancy and are accepted at: 

City Hall

Human Resources

400 Alexandria Boulevard

Oviedo, FL 32765

Human Resources is open between the hours of 8 a.m. and 5 p.m., Monday through Friday, except on observed holidays.

11. When does the City accept applications?

Applications are accepted only when there is a position vacancy and an announcement is posted.

12. Where can I find information on employment outside of the City of Oviedo?

The State of Florida Agency for Workforce Innovation has a list of available positions within the State. View a list of vacancies.

13. Will I be required to submit to a medical examination?

Applicants selected to fill a vacancy will be subject to a drug screen as a condition of employment. Some positions may require that the applicant submit to a physical examination and / or fitness evaluation.

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1. Where and how do I register to vote?

Registration cards are available at the City Clerk's office located on the first floor of City Hall.  After filling the cards out, they are to be mailed to the Supervisor of Elections office at 1500 E. Airport Boulevard, Sanford, FL 32773.

You can also visit the Supervisor of Election's office at the same address. 

For additional information regarding voter registration, call 407-585-8683, or visit the Supervisor of Elections website.

2. When are the City Council meetings?

City Council meetings are held the first and third Monday of each month, beginning at 6:30 p.m. The meetings are held in the City Council Chambers, located on the first floor of City Hall, 400 Alexandria Boulevard in Oviedo.  

For more information about these meetings, you may contact the City Clerk’s office at 407-971-5500.

3. Who do I contact to obtain a street address? How do I find out who owns a piece of property?

You may request the Address Application Form by visiting the GIS Division office located on the second floor of City Hall (400 Alexandria Boulevard).You may also call their office at 407-971-5510. The GIS Division is responsible for addressing property and has information regarding ownership of property within the City of Oviedo. 

For property outside the City limits, you may contact the Seminole County Property Appraiser's office at 407-665-7506.

4. Where can I apply for building permits?

The Building Department, located on the first floor of the Annex Building, 320 Alexandria Boulevard, is responsible for issuing building permits. For more information you can call 407-971-5755.

5. Where is the City Electric Department located?

The City of Oviedo does not maintain street lights or electricity service within the City. Depending on the location of the street light within the City limits, there are two different companies that handle street lights (and consequently all power related utilities). A simple way to determine which company to call is as follows:

• If you are east of the C.R. 419 Econlockhatchee River Bridge (The Sanctuary, Riverside, Partin Elementary, Lawton Chiles Middle School, Live Oak Reserve...), contact Florida Power and Light at 800-226-3545.
• If you are west of the C.R.419 Econlockhatchee River Bridge (the majority of the City of Oviedo with the exception of the above locations), contact Duke Energy at 407-629-1010.

Still Unsure?

If you are unsure on which company to call, either company can direct you to the appropriate authority if they are not responsible for the street light. If all else fails, feel free to call the City of Oviedo Public Works Department at 407-971-5668 for assistance. Hours of operation are Monday through Friday, 7:00 a.m. to 4:00 p.m.

6. Who do I talk to concerning City garbage pickup and damage to garbage containers?

To report a problem or to schedule collection of bulk items, contact Waste Pro of Florida, Inc. at 407-774-0800.

7. What is the direct telephone number for the City's Customer Service Department, for utility billing, utility cut-off/turn-on, complaints, etc.?

You may contact the Customer Service Department directly at 407-971-5535.

8. Where can I file for homestead exemption?

Filing for homestead exemptions is done through the Seminole County Property Appraiser's Office. The Seminole County Property Appraiser's Office is located at 1101 E. 1st Street in Sanford.  You may contact them by calling 407-665-7506.

Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.

9. Where do I go to obtain a Florida driver's license?

You may obtain a Florida driver’s license at the Division of Motor Vehicles Office located at 104 Wilshire Boulevard in Casselberry.  You may contact them by calling Phone: 407-665-1000.

The Seminole County Tax Collector has an office in Lake Mary at 845 Primera Boulevard. The hours of operation for the facility in Lake Mary are 8:30 a.m. to 5:00 p.m. on Monday, Wednesday, and Friday, and 9:30 a.m. to 6:00 p.m. on Tuesday and Thursday. For answers to your questions, please call 407-665-1000.

10. Where is the City of Oviedo Area Chamber of Commerce?

The Oviedo - Winter Springs Regional Chamber of Commerce is located at 376 N. Central Avenue in Oviedo.

Mailing Address
P. O. Box 621236
Oviedo, FL  32762

Phone: 407-365-6500

11. Where is the City of Oviedo Post Office?

The Post Office is located at 83 Geneva Drive in Oviedo.  You may contact them by calling 407-971-6213.

Hours of Operation
Monday through Friday
9:00 a.m. through 5:00 p.m.

Saturday
10 a.m. through 12:00 p.m.

12. Where can I obtain tangible tax form?

Tangible: The tax form for this items can be found at the Seminole County Property Appraiser's Office located at 1101 E. 1st Street in Sanford.  You may contact them at 407-665-7506.

Office Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.

13. Who do I contact to reserve/rent City parks and/or buildings?

The Recreation and Parks Department is responsible for taking reservations for all City parks and buildings. You may reach them at 407-971-5565 or 407-971-5575.

14. Who do I contact to purchase a cemetery space in Oviedo?

The City of Oviedo does not provide cemetery spaces. 

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1. What will I gain?

As an explorer you will learn discipline, self respect, principles of law enforcement, and community involvement. An explorer will also earn community service hours for school credit for participating.

2. What should I expect?

Oviedo Police Explorers learn various aspects of police work. They build on the above principles to gain and understanding of team work and accomplishment.

3. What opportunities will I have?

Explorers learn about building searches, traffic control, traffic stops, and much more.  As a member of the program you will assist law enforcement with events like Great Day in the Country and Taste of Oviedo. Explorers may ride with an Oviedo Police Officer and attend explorer related camps and team building functions.

4. Who is in the Explorers?

The Post is comprised of both male and females between the ages of 14 to 18 years of age. Each member must have completed the 8th grade before they are accepted into the program.

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911. If non-emergency call 407-971-5700.

2. What if this happened in another City? Can I file a report using the Online Police Citizen Reporting System?

No, If a crime took place outside of the City of Oviedo Police Department please call the police department for that city.

3. What if this happened on a State freeway?

If this took place on a State freeway, please call the Florida Highway Patrol Office nearest you.

4. What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

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1. What is a precautionary boil water notice?

Precautionary boil water notices are commonly issued when there is a loss of positive water pressure due to a technical issue, broken pipe, scheduled repair or loss of power. When the water main loses pressure, due to either a broken water main or a scheduled outage, it is possible that contaminants can seep into the pipes.  This does not mean the water is contaminated, it simply means the possibility exists that something may have entered the water system during the loss of pressure and water should be boiled as a precaution.  

2. What should I do in the event of a precautionary boil water notice?

When a precautionary boil water alert is issued, you should take steps to ensure any water you ingest or any water which comes in contact with an open wound is either boiled, bottled or purified. Boiling for at least one full minute is the safest and most effective method of disinfection. Fill a pot with cold water and start timing when steady streams of bubbles pop from the bottom of the pot. Water must be adequately cooled before it can be used for washing or brushing teeth. Store the boiled water in clean, covered containers.  

3. What if I drank water from the tap during the precautionary boil water alert?

During a precautionary boil water alert, it is rare for someone to become ill due to drinking tap water. However, if you are experiencing nausea, diarrhea or vomiting you should seek medical attention.  

4. Can I take a shower?

Yes, showering or bathing is acceptable. But you should be careful to not drink the water. Although, those with open wounds or who are immunosuppressed should consider using bottled or boiled water to bathe until the notice is lifted. 

5. Is it safe to brush my teeth?

As a precaution, please use bottled or boiled water to brush your teeth until the notice is lifted. 

6. How long should water be boiled?

Vigorous boiling for at least one full minute is the safest and most effective method of disinfection. Do not forget to let the water adequately cool before using it. 

7. Should I wash dishes while under a precautionary boil water notice?

If you are hand-washing dishes use hot soapy water, then use boiled water to rinse. If you are using a dishwasher it is safe to use if the hot water reaches at least 170 degrees or the dishwasher has a sanitizing cycle and includes a full dry cycle.

8. How do I know if I live in the City of Oviedo?

Use this handy tool to find out if you are in the City of Oviedo or are in Un-Incorporated Seminole County.

http://oviedo.maps.arcgis.com/apps/webappviewer/index.html?id=33e77d94b7e74d7d8eae671bfa336d0c&fbclid=IwAR22oZDwQJcsLyfXhbls6ueJD_WAclg80PhQCqp35KwvlfK1EYxp2Es61Rc 

9. Can tap water be used to prepare food?

You should boil tap water before using it to prepare food. Or, if possible use bottled water while under a precautionary boil water notice. 

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1. How do I start or end my City water service?

Please visit Apply For, Disconnect, or Change Utility Services to start a new account, end or suspend an existing account, or pay a City of Oviedo utility bill.

2. Do I need a permit to remove a tree in my yard?

Yes, a permit must be obtained to remove any canopy tree within the City of Oviedo. Trees such as palms, fruit, or understory varieties (i.e. Crape Myrtle) do not require a permit for removal. To request a permit, please email cwenner@cityofoviedo.net.

3. Do I need a permit to plant a tree in the right-of-way or parkway?

No, however, the tree must be pruned to allow safe passage of vehicles and pedestrians, as well as to maintain a safe line of sight. The following clearances must be maintained:

• 14’ 6” over roadways
• 8’ 6” over sidewalks
• 3’ or less for shrubs

Any plantings in the public right-of-way may be trimmed by the City to ensure public safety.

4. How do I report a mosquito problem?

Mosquito control within the City of Oviedo is provided by Seminole County. Submit a mosquito service request online or call 407-665-5542. 

For mosquito related frequently asked questions, please visit Seminole County's Mosquito information page.

5. What are the watering restrictions in the City of Oviedo?

Please visit Mandatory Watering Restriction for detailed information.

6. How do I report a concern?

Please visit cityofoviedo.net/fixit and utilize the City's Fix-It Form. This form sends your report directly to the City staff who can help. 

You may also access this form by visiting the City website home page, selecting the "Services" tab (at the top), then selecting "Report a Concern."

7. How do I obtain a copy of the City's Engineering Standards manual?

The Engineering Standards Manual provides minimum standards for the design and construction of improvements to be dedicated to the City of Oviedo. Please contact the Engineering Division at 407-971-5681 to obtain a copy.

8. How do I obtain a survey or wetland data for my property?

The City of Oviedo does not provide survey or wetland data for private property. This information should be obtained from a qualified survey and environmental professionals.

9. How do I report a damaged or non-working street light?

Please contact your electric service provider and provide the exact location of the street light, and an address and pole number if available.

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1. Do I need a permit to remove a tree in my yard?

Yes. A permit must be obtained to remove any canopy tree within Oviedo City limits. Trees such as palms, fruit, or the understory varieties (i.e. Crape Myrtle) do not require a permit for removal. To request a permit, please contact Chris Wenner, Special Contracts Inspector.

2. Do I need a permit to plant a tree in the right-of-way or parkway?

No. However, the tree must be pruned to allow safe passage of vehicles and pedestrians, as well as to maintain a safe line of sight. Clearances that must be maintained are:

• 3 feet or less for shrubs
• 8 feet 6 inches over sidewalks
• 14 feet 6 inches over roadways

Please be aware that any plantings in the public right-of-way may be trimmed by City maintenance personnel or contract personnel. The City only trims trees for clearance and line of sight issues, not for aesthetics. Always call 811 prior to digging.

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1. Why does the City of Oviedo treat my drinking water?

Water used for drinking and cooking should be free of pathogenic (disease-causing) microorganisms that cause such illnesses as typhoid fever, dysentery, cholera, and gastroenteritis. Since the advent of modern water treatment systems in the early 1900's, waterborne occurrences of these diseases have been dramatically reduced.

2. How does the City of Oviedo treat my drinking water?

Although there are several methods to eliminate pathogenic microorganisms in water, chlorination is most commonly used and is an excellent way to disinfect drinking water supplies. The City of Oviedo uses chloramines, a variation of this method, to treat and disinfect our drinking water supply. 

Chloramines are produced at water treatment plants by combining chlorinated water and ammonia. This is done to increase the effectiveness of the disinfecting material as it journeys through miles of underground pipes. It also reduces the taste and odor of water, which is purely chlorinated. 

The City of Oviedo’s treatment process for potable water meets all of the requirements established by the federal, state, and local regulatory agencies. Call 407-971-5681 to request the most recent Annual Water Quality Reports for more information and the most up-to-date water quality test results.

3. Why are we flushing?

In some areas of Oviedo, water moves very slowly through the distribution pipes. Slow movement may cause sediment to build up over time, resulting in a film to accumulate along the pipe walls. Flushing lines cause the water to move very quickly, cleaning the pipes, and assuring consistently good water quality.

4. Isn't flushing a waste of water?

No. The flushed water is free to either evaporate or percolate into the ground. Also, the overall increase in water use for flushing is small compared to the amount of water used during the year.

5. Why are you changing the water disinfectant from Chloramines to Free Chlorine?

Temporarily converting from chloramines to free chlorine is done to accompany the flushing process. Overtime, sediments accumulate in water pipes. If not controlled, this can reduce the quality of our drinking water. The material in water pipes can become accustomed to the chloramine disinfectant, which is routinely used. Switching to free chlorine, which is a stronger disinfectant, for a short period, ensures the quality of our water during the flushing process. Using fire hydrants to conduct system-wide flushing of our distribution mains, combined with the disinfectant change, is a very effective method for cleaning out this sediment and other built-up material. This procedure is a standard practice used nationwide.

6. Is there anything I will notice during the conversion?

You may notice a slight chlorine taste and smell to water during this period. This is normal and poses no health risk. If you would like to minimize this odor, you could put a pitcher of water in the refrigerator until cold and then drink.

You may also see Oviedo Utility crews with fire hydrants open and water flowing. This is part of the water main flushing activities. 

7. How long will it last?

The Conversion will last for approximately 20 days to get to the outer most points of the distribution system.

8. Is this the first time you have temporarily switched the disinfectant?

No, the City of Oviedo routinely conducts this maintenance on our drinking water system on an annual or bi-annual basis.

9. Do other water systems make this temporary disinfectant switch?

Yes. This is a common industry practice. Many utilities throughout the country that use chloramines as a distribution system disinfectant convert to free chlorine annually for water line flushing.

10. How will this temporary switch affect kidney dialysis procedures?

Kidney dialysis patients can safely drink, cook, and bathe in chloramine-treated water. Chloramines are only harmful if they directly enter the bloodstream. Since water does come into contact with the bloodstream during hemodialysis, very strict water purification standards should already be followed by your healthcare provider. However, if you have any concerns, please contact your healthcare provider for more information.

11. I have a fish tank. How will it affect my fish?

Chlorine and chloramine may be toxic to fish, other aquatic animals, reptiles, and amphibians. Unlike humans and other household pets, these types of animals absorb water directly into the bloodstream. However, products are available at aquarium supply stores that can remove chloramine. Ask your local pet store about methods of eliminating disinfectants from water for these pets.

12. Who can I contact with additional questions or concerns?

Contact the Public Works, Utility Division at 407-971-5675.

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1. Why does my backflow preventer have to be tested every year?

Mechanical backflow preventers have internal seals, springs, and moving parts that are subject to fouling, wear, and fatigue, which can lead to failure. Therefore, all backflow preventers must be tested with properly calibrated gauges and equipment at least once annually to ensure that they are functioning properly.

2. Where can I get more information about Cross Connection Control?

Additional information concerning Cross Connection Control can be obtained from your local Cross Connection department by calling 407-971-5693 or Email Randy Robertson. You may also mail questions to:

City of Oviedo
Attn: Cross Connection Control
400 Alexandria Boulevard
Oviedo, FL 32765

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1. What is a sewer lift station, and what should I do if the red light is flashing or the siren is going off?

A lift station is a pumping station whose main purpose is to lift wastewater from one level to a higher level, either to pass over some obstruction, or to accommodate changes in elevation in route to either another lift station, or to a wastewater treatment facility. If you see the red light flashing and/or hear the siren, you should immediately call the Utility Department at 407-971-5692 between 8 a.m. and 3:30 p.m. After 3:30 p.m., nights and weekends call 407-971-5675.

2. Who do I contact if a manhole is overflowing?

If you see a manhole overflowing between 8 a.m. and 3:30 p.m. you may call 407-971-5692, after 3:30 p.m., nights and weekends call 407-971-5675.

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1. Just what exactly is the Florida Aquifer?

Aquifers can be thought of as vast underground porous rocks that hold water and allow water to move through the holes in the rock. Aquifers can be composed of different types of earthen materials such as sand, shell, and limestone. Fresh and salt water fill the various sized holes in the rock. Freshwater generally fills the uppermost part of aquifers while salt water is present at greater depths.

In some areas, water in an aquifer is confined or overlain by a thick layer of clay followed by sandy soil extending up to the land’s surface. Where water in an aquifer is confined, the water is under pressure. This pressure allows water to rise in a well above the top of the aquifer and, in some places, above the land’s surface without a pump which results in an artesian well

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1. How do I report a water leak or line break?

Between 7 a.m. and 3:30 p.m. you may call 407-971-5692, after 3:30 p.m., nights and weekends call 407-971-5675.

2. How do I turn off my water in an emergency?

Typically, when a house is built, a shut off valve is installed at the closest hose bib to the water meter. If you cannot locate the shut off valve, or it does not turn off, please call the Utility Division. Between 7 a.m. and 3:30 p.m. you may call 407-971-5692, after 3:30 p.m., nights and weekends call 407-971-5675.

3. How do I establish new or terminate existing water service with the City of Oviedo?

To establish or terminate service you will need to visit:

Utility Billing Division
Finance Department
320 Alexandria Boulevard
First Floor
Phone: 407-971-5535

4. Who would I contact if I feel that my water bill is too high?

If you feel that there is a discrepancy with the consumption charges on your water bill, you will need to contact the Utility Billing Division of the Finance Department at 407-971-5535.

5. Who would I contact regarding low water pressure or water quality concerns?

If your pressure appears to be lower than normal and/or you have water quality concerns, please call 407-971-5692 during normal business hours, 8 a.m. to 5 p.m.

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1. What is a Recreation Membership?

City staff has implemented a new Recreation Membership which is available to the citizens on an individual basis. While a membership fee will not be required to register for activities or daily use of facilities, individuals who pay the Membership Fee will be granted a discounted rate, or benefit for activities, daily fees, passes, as well as rental fees.

Membership Cost

City Residents: $30 per individual annually

Non-Residents: $60 per individual annually

2. My address is Oviedo, why do I have to pay non resident fees?

Oviedo residency only includes those streets that are within the city limits of Oviedo. Homeowners at these addresses pay taxes to the City of Oviedo, which help fund the Recreation and Parks Department. There are many Oviedo addresses that are labeled as Oviedo by the postal service, but are technically unincorporated Seminole County. Homeowners at these addresses do not pay taxes to the City of Oviedo, therefore, an additional non resident fee is assessed to cover the cost of programs, facilities, etc. 

3. What is the Refund Policy for Recreation and Parks?

Facility Admissions

Recreation and Parks does not provide refunds or rainchecks for inclement weather.

Program Registrations

• The City of Oviedo allows a 48 hour grace period for any cancellation of registration for a program. All requests must be submitted in writing and within 48 hours of registration in order to receive a full refund.
• For any changes after the initial 48 hours and before the program begins there are two options:
  1. Refunds in the form of a check are subject to a 25% administrative fee (fee will max at $50)
  2. Refunds in the form of a credit balance on the household account will be a full refund. Credit balances can only be used for programs within the Recreation and Parks Department.
• There are no refunds after the program has begun.

4. Who do I contact about renting a facility / park in Oviedo?

• For Riverside Park (indoor or outdoor) call 407-971-5575
• For any outdoor park or pavilion call 407-971-5568
• For additional information about our parks or facilities, visit the Facility Rentals page.

5. Which facilities have lights for night use and how can the lights be turned on?

The following parks have outdoor courts with lights available for evening use:

• Boston Hill - Basketball Courts
• Oviedo Gym - Basketball Courts
• Round Lake - Tennis Courts
• Sweetwater - Tennis Courts
• Riverside - Tennis Courts

All lights are on timers, they come on at dusk and will turn off at 10 p.m.

6. What is the rain-out hotline for your facilities / programs?

• Aquatics Rain-Out Hotline: 407-971-5587 (includes Barracudas, Training Cudas and Swim Lessons)
• Athletics Rain-Out Hotline: 407-971-5586 (includes Adult and Youth Flag Football, Archery and Adult Softball)
• Babe Ruth Rain-Out Hotline: 407-977-7221 (includes Babe Ruth Baseball and Softball)

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1. Does it matter that my child has never been on a swim team?

No. We are a novice team. The children learn about the basics of competitive swimming. We focus on stroke fundamentals and endurance.

2. What if my child does not pass the try-out?

We offer Swim Lessons for children including a Pre-Cuda swim lesson. When you complete the try-out, please ask the instructor which Level your child would be placed in. Flyers are located at both Riverside Park and the Gym and Aquatic Facility.

3. What should my swimmer bring to practice?

A towel, goggles and something to drink (water or sports drink). We highly recommend goggles as the water is sometimes hard on the swimmers’ eyes with the amount of time they spend in the water.

4. What happens if it is raining and/or storming?

Practice will only be cancelled if there is thunder/lightning or heavy rain. We will not decide to cancel practice until 15 minutes prior unless the weather is extremely bad, we will cancel sooner. Please call the rainout line at 407-971-5587 for information on practice.

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1. What is a special assessment?

A special assessment is a charge placed on a property because that property receives a special benefit from the services or facilities that are funded by the special assessment.  A street light special benefit is based on the provision that street lights specially benefit all of the improved parcels, whether residential or commercial, by protecting and enhancing their value, use and enjoyment.  The provision of street lights provides better identification and recognition and can enhance safety and access to property.  A special assessment is not a tax and is not based on the value of your property.

2. Who owns the streetlights in the City of Oviedo?

The streetlights are owned by either Duke Energy Corporation, Florida Power and Light, Orlando Utility Commission and The City of Oviedo.

3. How are Parcels apportioned for the proposed Street Lighting Assessment?

Each parcel being assessed must receive a special benefit that equals or exceeds the amount of the special assessment actually imposed on the parcel. All developed parcels within the City benefit from street lighting services. Parcel apportionment is accomplished through the development of a base billing unit, called an Equivalent Benefit Unit (EBU).

One (1) EBU equals one (1) Single Family Residence, multifamily 10 units or 0.26 acres for General Service Parcels.

4. How much will the street light assessment be for residential properties?

The proposed Non-Commercial assessment per residential unit is $78.13 per year.

5. How much will the street light assessment be for commercial properties?

General Service Parcels which include commercial and multi-family parcels with more than 10 units will be charged per 0.26 acres of property, or one Equivalent Benefit Unit(EBU), with a cap of 50 EBU’s

6. How will the street light assessment be billed?

Assessments will be initiated in the fall of 2018 and will appear as a line item on your property tax bill. If you make monthly mortgage payments, it is likely that this amount will be escrowed by your mortgage and your monthly mortgage payment will include this assessment.

7. How are street light services paid for now?

Street light services are currently paid by a gas tax revenue called the Local Option Gas Tax (LOGT) and the City’s general fund.  As automobiles continue to become more efficient and in some cases 100% electric, the LOGT fund will decline to the point where it could only cover construction costs for required transportation projects (i.e., new roadways, turn lanes, traffic signals, sidewalks, etc.). 

Additionally, LOGT funds are allocated to municipalities based on the proportional share of transportation expenditures made by each municipality.  Street light expenditures are an allowable expense from LOGT funds, but reduce the City’s ability to maintain and construct new roadways. By utilizing the street light assessment funding source, the ongoing costs of street lights can be covered and, at the same time, the City’s LOGT and general fund can be maximized.

8. How are other cities funding street lights?

The majority of municipalities fund their street lighting cost from their General Fund, Local Option Gas Tax (LOGT), or through special assessments. However, special assessments are becoming more common as they are seen as a more equitable way to pay for the service.  

9. What will the assessment fund?

The assessment will fund energy costs associated with operating current street lighting in public rights of way city wide, maintenance of street lighting in public rights of way city wide, upgrading of existing street lighting to energy efficient Light Emitting Diode (LED) technology and expanded lighting in non-lighted areas such as Mitchell Hammock Road.

10. Can the assessments be spent for any other purpose?

No. Special assessments can only be used for the services or facilities for which they have been imposed.

11. Can the assessments be raised in the future?

Yes. However, as required by law, the assessment implementation documentation requires that assessments cannot be increased without first conducting a public hearing on the matter in front of the City Council.

12. Do I have to pay the assessment if I do not have a street light in my street or neighborhood?

Yes. There are a few areas within the City that have deficient street lighting. However, the street light assessment includes a small capital component to fund the installation of street lights in these deficient areas.  Staff is proactively identifying these areas and will arrange for the installation of street lights.

13. Are Private Communities Exempt from the Streetlight Assessment?

Private communities are not exempt from the Streetlight Assessment. While many private/gated communities pay for their internal street lighting the City’s Street Lighting Assessment encompasses all public rights of way within the City. All residential and commercial property owners benefit from the City’s public road network and the lighting contained thereon. Additionally the Street Lighting Assessment will provide for the expansion of street lighting in currently unlit areas throughout the public road network and the upgrade of the existing street lighting system to new (LED) technology. Furthermore the City’s street lighting network enhances both the Police and Fire Department’s response times for all City properties and enhances nighttime pedestrian safety.

14. Where can I obtain more information?

If you have a question regarding the street lighting assessment, you may contact the City of Oviedo at (407) 971-5681, Monday – Friday between 8 a.m. and 4 p.m.

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1. What is an Urban Bear Management Area?

An area identified as having a high incidence of human/bear conflicts which necessitates changes in behavior to better protect the health, safety and welfare of the public. 

2. What does this Ordinance require?

The Ordinance requires refuse to be secured at all times except those

days that refuse is picked up by trash haulers. On scheduled garbage

pick-up dates, refuse is required to be secured in a trash can and cannot

be moved from the secure area to the curb for pick-up until 5am (or after).

Once emptied, trash containers are required to be moved back to the

secure location as soon as possible (ideally, by 8pm).

 The Ordinance also requires that other bear attractants be secured.

Attractants include: bird feeders, pet food, unclean grills, fruit trees, and

other food items.

3. Do I have to purchase a bear resistant trash container in order to comply with the Ordinance?

No, the Ordinance does not require residents to purchase a bear-resistant container. However, all residents are required to secure other bear attractants (pet food, grills, bird feeders, etc.).

4. If I currently use a bear resistant trash container, do I have to comply with the set hours for trash pick-up?

Residents who utilize a bear-resistant trash container are not required to comply with the hours for trash pick-up. However, all residents are required to secure other bear attractants (pet food, grills, bird feeders, etc.).

5. My trash is picked up early in the morning. Can I put my trash out for hauler pick-up by my hauler the night before?

You can put your trash out the night before pick-up by your hauler if you utilize an approved bear resistant container. However, trash cannot be put out the night prior to pick-up if you are not utilizing a bear-resistant container.

6. How can I purchase a bear resistant container that is approved by my hauler?

Residents who wish to utilize an auto loading compatible bear-resistant trash can may purchase them from any retailer. For clarification on can compatibility, please contact the Waste Pro at 407-774-0800.

7. How can I manage other bear attractants at my home?

About 50% of the bears in our area will go to-and-from the forest to urban areas to seek food. Once the main food attractant is secured (trash), bears will seek out other food options. It is important residents secure all attractants, not just garbage. These include: Pet food; Fruit bearing trees; Food left on patio; Dirty grills; and Bird Feeders.

8. Who do I do if I have an a bear in my area?

Florida Fish and Wildlife Conservation Commission (FFWCC) is best suited to address your bear issues, visit their website or call (850) 488-4676 to report a sighting. 

9. What will Florida Fish and Wildlife Conservation Commission do when I contact them about a bear conflict in my area?

Florida Fish and Wildlife Conservation Commission follows a policy that includes several steps towards managing bear conflicts. Bear encounters are managed on a case-by-case basis, however there are several options that Florida Fish and Wildlife Conservation Commission follows in order to manage a bear-related matter.

10. How can I learn more about bear management in Florida?

To learn more visit Florida Fish and Wildlife’s website.

11. How do I know if my trash can is considered secure?

The Ordinance defines a Bear Resistant Residential Refuse Container as "a fully enclosed residential refuse container of sturdy construction, with a reinforced lid. The lid must have a latching mechanism that prevents access to the contents by bears. This may be accomplished by either purchasing a automatic loading compatible container from a retailer or by modifying your existing can to comply with the Ordinance. If you are modifying an existing container, you must unlock them when placed at the curb. (for more information on cart modifications click here) 

12. Are recycling containers required to be secured as well?

No, all recycled materials should be cleaned of any food residue prior to being placed in the roll out cart. Therefore, there should be no attractant present.

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1. Who do I contact for a missed pickup?

If there is a service-related issue please contact Waste Pro at 407-774-0800.

2. When does the change in service provider take effect?

October 1, 2020.

3. Will my service day change?

At this time there are no plans to change days of service for household solid waste, recycling, or yard trash. 

4. Will we be getting a new garbage cart or recycle cart?

No, the City of Oviedo owns all carts and they will continue to be used as Waste Pro begins service. 

5. My question is not listed here, how can I get an answer?

Please give Public Works a Call at 407-971-5681 if you have any further questions.